Adult Services Case Navigator

TGRCNM encourages anyone holding any of these identities to apply: transgender, nonbinary, and gender nonconforming people of color (especially transgender women and trans feminine people), people living with disabilities, and people with lived experience rather than traditional or formal education. We also welcome and value applicants from underserved and underrepresented communities.

• Position Overview

  This position is integral in participants' care through the assessment of needs, development and monitoring of treatment plans and progress, and facilitating interdisciplinary approaches to care.

• Salary, Location, Travel & Benefits

  • Salary: $17.00-$18.00 per hour; up to 40 hours per week; nights and weekends may be required based on organizational activities and scheduling

  • Location: Albuquerque, New Mexico

  • Travel: Not applicable

  • Benefits:

    • 50% paid healthcare coverage

    • 401k with 5% match

    • Generous PTO and holidays

    • Organization-paid cell phone

    • Opt-in benefits such as short-term disability, life insurance, vision and dental coverage, and more

    • Organization paid snacks and food

    • Reports to: Co-Directors

• Responsibilities

  • Conducts participant orientations with new participants or current participants who need additional assistance accessing resources. 

  • Determines participants' needs by completing intake interviews; determines need for medical, psycho-social, legal, and emergency resources.

  • Establishes an access plan for participants taking into consideration their life circumstances and barriers to accessing care, programs, and services by arranging resources, including transportation and escort if needed. 

  • Monitors participants by ongoing interactions with participants during service hours. Advocates for needed services and entitlements; obtains additional resources; intervenes in crises; providing personal support.

  • Integral in assisting with the creation, evaluation and updating system used to track participants records and interactions.

  • Communicates participants' progress by conducting meetings on a regular basis and disseminates results and obstacles to the support team.

  • Improves participant results by studying, evaluating, and redesigning processes; implementing changes; rewrites policies and procedures, as needed.

  • Meets budget by monitoring expenses; implements cost-saving actions.

  • Updates job knowledge by participating in educational opportunities; reads professional publications; participates in CTI-T programming; maintains personal networks; participates in professional organizations.

  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishment.

• Skills & Qualifications

  • Client intake, documentation, or related experience requiring data collection, confidentiality, and attention to detail.

  • Ability to work on multiple projects, set priorities, and meet deadlines.

  • Strong time management skills; ability to manage downtime effectively to enhance productivity.

  • Excellent written and verbal communication skills; proactive in communicating task or project status to colleagues and management.

  • Demonstrated administrative acumen; general understanding of health provider operations requiring a keen attention to detail, task completion, and accountability.

  • Demonstrated client/customer service skills.

  • Proven conflict management and de-escalation abilities.

  • Ability to interrupt/challenge bias and discrimination and engage with people in a manner that promotes equity and inclusion.

  • Proficiency in the use of Microsoft applications and Google Business Suite.

  • Spanish-language proficiency is a plus.

• Personal Competencies

  • Strong commitment to serving marginalized and disconnected communities.

  • Compassionate and caring; able to see everyone as deserving of care and respect.

    Strong ability to collaborate and communicate with people from varied life experiences.

  • High-integrity work ethic; commitment to work alongside staff, volunteers, and interns.

  • Strong ability to analyze data and information to improve decision-making.

  • Strong organizational aptitude, including planning, delegating, and task management.

  • Flexible and adaptable; must work well in high pressure and changing situations.

  • Commitment to a high level of confidentiality in all situations.

• Physical Demands & Work Environment

  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
  

  • Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening.

  • Work environment: An environment of high stress and fast pace of crisis intervention. The protocol for safety and security is a priority. Use of phones, in-person assistance, computer, fax, and other general office machinery.

• How to Apply & Deadline for Applications

  Applicants are encouraged to submit a cover letter and resume to jobs@tgrcnm.org detailing your professional and personal experience, and how it relates to this position’s responsibilities, skills, and qualifications. If you need to submit your application using an alternative method, please contact erik@tgrcnm.org.

  The priority deadline for applications is Friday, November 14th 2025 at 6pm Mountain time. Posting will remain open until all positions have been filled.