Part-Time Drop In Center Staff

Job Openings
Written By T. Michael Trimm

TGRCNM encourages anyone holding any of these identities to apply: transgender, nonbinary, and gender nonconforming people of color (especially transgender women and trans feminine people), people living with disabilities, and people with lived experience rather than traditional or formal education. We also welcome and value applicants from underserved and underrepresented communities.

  • The Part-Time Drop In Center Staff assists program staff, case navigators and senior leadership with daily Drop In Center operations, and engages participants in accessing services.

    • Salary: $17 per hour; up to 25 hours per week

    • Location: Albuquerque, New Mexico

    • Required Scheduling Availability: Mondays, Wednesdays and Fridays 12pm- 6:30pm

    • Travel: Not applicable

    • Benefits:

      • 401k with 3% match

      • Generous PTO, company holidays and radical rest breaks 

      • Opt-in benefits such as short-term disability, life insurance, and more

      • Organization paid snacks and food

    • Reports to: Drop In Center Coordinator

    • Advocates for the mission of the organization and upholds the agency’s values.

    • Ensure participants are complying with Drop In Center guidelines and procedures.

    • Delivers Drop In Center services with safety, respect, and effectiveness.

    • Assesses participant needs and offers assistance in every manner practical.

    • Monitors participant behavior to ensure adherence to policies and procedures of the organization.

    • Prepares meeting spaces, offices, and open spaces for services or participant use.

    • Facilitates storage of personal items for participants.

    • Maintains order and assists in keeping all assigned areas clean and free of spills, trash, and safety hazards.

    • Checks daily activities and chores as assigned.

    • Ensures donations received during assigned shifts are properly collected, organized, and stored.

    • Completes all logs and incident reports in a timely manner.

    • Provides immediate and professional response to any security/safety emergency or disturbance within or immediately outside the facility.

    • Performs other duties as assigned by TGRCNM senior leadership, within the mission and values of the organization.

    • General understanding of drop in center/day center/shelter operations requiring a keen attention to detail, task completion, and accountability.

    • Demonstrated client/customer service skills.

    • Ability to work on multiple projects, set priorities, and meet deadlines.

    • Strong time management skills; ability to manage downtime effectively to enhance productivity.

    • Proactive in communicating task or project status to colleagues and management.

    • Proven conflict management and de-escalation abilities.

    • Ability to interrupt/challenge bias and discrimination and engage with people in a manner that promotes equity and inclusion.

    • Proficiency in the use of Microsoft applications and Google Business Suite.

    • Spanish-language proficiency is a plus.

    • Strong commitment to serving marginalized and disconnected communities.

    • Compassionate and caring; ability to see everyone as deserving of care and respect.

    • Strong ability to collaborate and communicate with people from varied life experiences.

    • High-integrity work ethic; commitment to work alongside staff, volunteers, and interns.

    • Strong ability to analyze data and information to improve decision-making.

    • Strong organizational aptitude, including planning, delegating, and task management.

    • Flexible and adaptable; must work well in high pressure and changing situations.

    • Commitment to a high level of confidentiality in all situations.

  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

    • Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening.

    • Work environment:

      • An environment of high stress and fast pace of crisis intervention. The protocol for safety and security is a priority. Use of phones, in-person assistance, computer, fax, and other general office machinery.

      • The TGRCNM Drop In Center is a community-based, low- to no-barrier space where individuals with a wide range of needs are present and access services. Participants may present in states of mental and/or emotional distress that are different than experienced in common service provider spaces, which can increase stress for all those involved. 

      • Staff will be expected to handle food distribution. 

      • Staff will be expected to collaborate with their team members in cleaning common areas of the facility including pantry areas, bathrooms, laundry spaces, and more. 

  • Submit a cover letter or introductory email and resume to jobs@tgrcnm.org. Your cover letter/introductory email should detail your professional and personal experience, and how it relates to this position’s responsibilities and desired qualifications. If you need to submit your application in an alternative method, please contact Director of Operations Erik Wolf at erik@tgrcnm.org.

    The priority deadline for applications is Friday, January 17, 2025, 5:00 PM Mountain Time, or until the position is filled.

T. Michael Trimm