Casa Lola Resident Assistant

Transgender women of color and transgender, gender nonconforming, nonbinary, and gender variant people of color, Spanish speakers and people with disabilities are encouraged to apply.

• Position Overview

  The TGRCNM Housing Program provides a transitional housing resource and support services to transgender, gender nonconforming, nonbinary, and gender variant people exiting homelessness. The Casa Lola Resident Assistants supports the housing program through specialized support to participants focusing on obtaining employment, financial literacy, health and wellness, and meeting program expectations. Casa Lola Resident Assistants support the Housing Program Manager and interact with participants through programmatic activities, help to maintain the cleanliness of the residence, and provide individualized support. This position is part-time and requires staff members to pass a driver’s record check prior to hiring as they will be transporting our residents around Albuquerque in our company vehicle.

• Salary, Location, Travel & Benefits

  • Salary: $17 -$18 per hour; up to 40 hours per week

  • Location: Albuquerque, New Mexico

  • Travel: During scheduled hours, inside Albuquerque using our company vehicle.

  • Benefits:

    • 401k with 5% match

    • Generous PTO and holidays

    • Opt-in benefits such as short-term disability, life insurance, vision and dental coverage, and more

    • Organization paid snacks and food

  • Reports to: Drop In Center Coordinator

• Responsibilities

  • Supports resident’s individualized goals through conversations, support, and communication with Housing Program Manager.

  • Prepares meals nightly for residents and helps them complete household responsibilities.

  • Communicate and collaborate with other staff from TGRCNM to ensure our housing program is meeting organizational goals.

  • Supports the Housing Program Manager with individualized support for residents.

  • Performs cleaning duties, household needs, and tasks as assigned with direction from the program manager.

  • Helps transport residents to appointments, meetings, and other transportation needs.

  • Meets with Housing Program Manager monthly to talk about goals and progress.

  • Updates job knowledge by participating in educational opportunities; reads professional publications; maintains personal networks; participates in professional organizations.

  • Preserves the integrity of the program and organization, demonstrating commitment to the TGRCNM vision and mission.

  • Attends all meetings and trainings, as required.

• Skills & Qualifications

  • 2 years of experience working with populations who are unhoused or unsheltered and/or lived experience as a person who has experienced housing insecurity or homelessness.

  • Ability to work on multiple projects, set priorities, and meet deadlines.

  • Strong time management skills; ability to manage downtime effectively to enhance productivity.

  • Excellent written and verbal communication skills; proactive in communicating task or project status to colleagues and management.

  • Demonstrated administrative acumen; general understanding of health provider operations requiring a keen attention to detail, task completion, and accountability.

  • Demonstrated client/customer service skills.

  • Proven conflict management and de-escalation abilities.

  • Ability to interrupt/challenge bias and discrimination and engage with people in a manner that promotes equity and inclusion.

  • Ability to operate a motor vehicle with a driving record with no moving or criminal violations in the two years prior to hire.

  • Spanish-language proficiency is a plus.

• Personal Competencies

  • Strong commitment to serving marginalized and disconnected communities.

  • Compassionate and caring; able to see everyone as deserving of care and respect.

  • Strong ability to collaborate and communicate with people from varied life experiences.

  • High-integrity work ethic; commitment to work alongside and maintain positive and healthy relationships with co-workers, staff, volunteers, and interns.

  • Flexible and adaptable; must work well in high pressure and changing situations.

  • Commitment to a high level of confidentiality in all situations.

• Physical Demands & Work Environment

  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening.

  • Work environment: ●      An environment of high stress and fast pace of crisis intervention. The protocol for safety and security is a priority. Use of phones, in-person assistance, computer, fax, and other general office machinery.

• How to Apply & Deadline for Applications

  Submit a cover letter and resume to jobs@tgrcnm.org.

  Your cover letter should detail your professional and personal experience, and how it relates to this position’s responsibilities and desired qualifications. If you need to submit your application in an alternative method, please contact Erik Wolf at erik@tgrcnm.org.

  The deadline for applications is Sunday January 4th at 6pm MST or until the position is filled.